Alcatel-Lucent Enterprise PBX’s offer a feature-rich unified communications suite from a global company with a reputation for award-winning innovation. This proprietary set of tools provides users and businesses with advanced telephony capabilities from dial tone to mobility, contact centre applications to collaborative communications. The range – including the OmniPCX Office and OmniPCX Enterprise, together with OpenTouch – combines voice and data solutions that integrate seamlessly, allowing your business to boost its productivity and agility.
Using intelligent, locally developed software, Far South PBX is an open-standards solution to direct calls into, within, and out of your organisation – over traditional lines or networked channels. It is scalable, cost-effective and packed full of features, so you can escape traditional telephone systems, and reap the benefits of smart telephony.
A 24-hour working day means you and your staff are always plugged in. From networking to sales, and expanding your business, you need a single view of your company’s communications use and spend patterns to make informed business decisions. Our web-based Communications Manager tool is an expense management system. In short, Communications Manager does the back-end work for you, crunching the numbers to provide a visual dashboard and alerting you when budget limits have been reached. You have complete control over spend and the use of resources, saving you money and time.
Wouldn’t you love to offer your customers a service that delivers a broad range of high-end capabilities that are out of the box? Of course you do! Say hello to Ocular Technologies’ feature-rich cloud contact centre: O!Connect – the answer to the digital age of communication. Hassle-free, easy-to-deploy and in the cloud – in SA, by South Africans – O!Connect offers your business:
Basic-to-advanced interactive voice response (IVR): Intelligent skills-based routing.
Complete multi-channel self-service applications
Predictive outbound capabilities: The ability to engage with your customers anywhere over any communication medium
Increased lead conversation rates
… And so much more! Take your business to new heights by enquiring now.
Atmos provides a clever solution for secure and compliant call logging – it’s South Africa’s first cloud-based voice logging solution embedded directly in any Far South PBX, meaning that you only pay for the cloud storage space you consume. Developed in partnership with Far South and Call Cabinet Corporation, this convenient tool offers enterprise-grade call logging that is compliant with local law and regulations including FICA, FAIS, POPI, and the CPA, so it can form part of training, security, and dispute resolution strategies. Enjoy peace of mind with unlimited storage for calls, encryption at source, search and sorting, and integrated backup.